Effective: September 10, 2026
Digital-product purchases
Because the Character Anchor Kit is a personalized digital product that can be accessed immediately after successful payment, purchases are generally final once the download has been delivered or accessed. This does not limit any mandatory consumer right that applies in your jurisdiction.
When we will help
Contact us within 14 days of purchase if:
- you were charged more than once for the same order;
- payment succeeded but the product was not delivered;
- the delivered archive is corrupted or materially incomplete; or
- the files cannot be opened in the compatible software described on the product page and we cannot provide a working replacement.
Resolution process
We may first replace the file, refresh an expired link, correct the delivery email, or provide reasonable technical assistance. If the verified issue cannot be resolved, we may issue a full or partial refund to the original payment method.
What is not normally refundable
A change of mind after delivery, failure to read the product description, lack of compatible software, dissatisfaction with results produced by a third-party AI tool, or a request made after redistributing or misusing the files is not normally eligible for refund.
How to request assistance
Email support@anchorarcstudio.com with the purchaser email, order ID, date of purchase, and a concise description of the problem. Do not send card details or passwords.