Customer support

How can we help?

Contact AnchorArc Studio about the Character Anchor Kit, your order, delivery access, file compatibility, or commercial-use license.

Product and license questions

Ask what is included, which software works with the files, or how the commercial-use license applies.

support@anchorarcstudio.com

Order and delivery support

Include your order ID when asking about payment confirmation, a missing email, or an expired download link.

Email order support

Response time

We aim to respond within two business days. Never email a full card number, password, identity document, or cryptocurrency recovery phrase.